Three-Year Limited Hardware Warranty

Warranty Period

BlueSpring Controls, LLC (“BlueSpring”) warrants covered BlueSpring-manufactured Accensys® control products against defects in materials and workmanship under normal use and service for a period of three (3) years from the date the product is first provisioned and commissioned.

For connected Accensys products, the initial provisioning date recorded by the Accensys system will normally serve as the official commissioning date for warranty purposes.

To qualify for a commissioning-based warranty start date, the product must be commissioned within twelve (12) months of the original date of purchase. If the product is not commissioned within twelve (12) months of purchase, the three-year warranty period will begin automatically twelve (12) months after the original purchase date.

Products Covered

This Limited Hardware Warranty applies to BlueSpring-manufactured Accensys control products, including:

• Accensys E1900 Fountain Control System
• Accensys E1900 Select
• Other BlueSpring-manufactured control products specifically identified as carrying this warranty

What This Warranty Covers

During the warranty period, if a covered BlueSpring product is determined by BlueSpring to contain a defect in materials or workmanship, BlueSpring will, at its option:

• Repair the defective product or component;
• Replace the defective product or component with a new or functionally equivalent product or component; or
• Provide another remedy mutually agreed upon by BlueSpring and the customer.

Repair or replacement under this Limited Warranty does not extend or restart the original warranty period.

What This Warranty Does Not Cover

This Limited Warranty does not cover damage, malfunction or failure resulting from:

• Improper installation, wiring or commissioning;
• Installation or use contrary to BlueSpring documentation or applicable electrical codes;
• Incorrect supply voltage or electrical service;
• Lightning, power surges, utility disturbances or other external electrical events;
• Flooding, water intrusion or environmental exposure resulting from improper installation or enclosure damage;
• Fire, accident, vandalism, misuse, abuse or neglect;
• Unauthorized modification, alteration or repair;
• Use of the product outside its intended application or published specifications;
• Damage caused by equipment connected to or controlled by the BlueSpring product;
• Normal wear and deterioration of components subject to ordinary service life; or
• Events or conditions beyond BlueSpring's reasonable control.

Third-party equipment connected to or controlled by a BlueSpring product—including pumps, motors, lighting systems, communications equipment and other external devices—is not covered by this warranty.

Internet, Cellular and Third-Party Services

BlueSpring control products may utilize Internet, Wi-Fi, cellular, cloud, weather-data or other third-party communication services to provide remote monitoring, notifications and additional functionality.

BlueSpring does not warrant the continuous availability or performance of Internet, cellular, cloud or other third-party services. Temporary loss of external communications does not constitute a hardware defect covered by this warranty.

BlueSpring Accensys controllers are designed so that critical local control and stored scheduling functions do not require continuous Internet connectivity.

Software and Firmware

BlueSpring may periodically provide firmware or software updates to improve functionality, compatibility, reliability or security.

Software or firmware issues that can reasonably be corrected through an update, configuration change or other remote service procedure do not constitute a hardware failure requiring replacement of the product.

Warranty Claims

To request warranty service, contact:

BlueSpring Controls, LLC
Email: support@bluespringusa.com
Website: bluespringusa.com

The customer should be prepared to provide the product model, serial number or other identifying information, date of purchase, installation information and a description of the reported problem.

BlueSpring may perform remote diagnostics before authorizing the return of equipment. Products should not be returned to BlueSpring without prior authorization.

Repair or Replacement

If BlueSpring determines that a covered product requires repair or replacement, BlueSpring will provide instructions for warranty service.

Replacement products or components may be new or functionally equivalent to new.

BlueSpring is not responsible for labor charges, equipment removal, reinstallation, travel expenses or other field-service costs unless specifically authorized in writing by BlueSpring before those costs are incurred.

Limitation of Warranty

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE EXCLUSIVE EXPRESS WARRANTY PROVIDED BY BLUESPRING FOR THE COVERED HARDWARE.

BLUESPRING SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, LOST REVENUE, LOST PROFITS, BUSINESS INTERRUPTION OR DAMAGE TO EQUIPMENT CONTROLLED BY OR CONNECTED TO THE PRODUCT, EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY LAW.

Some states do not allow certain limitations or exclusions of warranties or damages, so some of the above limitations may not apply.

Customer Rights

This Limited Warranty gives the purchaser specific legal rights. The purchaser may also have other rights that vary by state or jurisdiction.