BlueSpring Support Center

Support That
Keeps You Running

Fast answers, practical troubleshooting and experienced assistance for BlueSpring controllers, Accensys technology and the 18 Eleven Systems dashboard.

Contact Support Live View
Before You Call

Is the Pump Command Indicator illuminated?

That single observation helps determine whether the controller is calling for the pump or whether the problem is likely downstream.

Yes

The controller is actively commanding the pump starter to operate.

If the fountain is not spraying, investigate:

  • Motor starter or contactor
  • Pump overload or breaker
  • Pump motor
  • Mechanical obstruction
  • Water level or intake condition

No

The controller is not currently requesting pump operation.

Check:

  • Operating schedule
  • Manual override status
  • Wind shutdown
  • Current protection alarm
  • Dashboard command and controller power
Meet Your Support Team

Knowledgeable help without the corporate pose

Ron and Gayle are shown doing what they do best: solving problems and helping customers.

Ron Johnson troubleshooting a BlueSpring controller at a workbench

Ask Ron

Technical Support

Ron helps installers diagnose field issues, understand wiring and configuration, and keep systems operating reliably.

“Let’s figure this out.”
Gayle Lynch reviewing a customer dashboard at a dual-monitor workstation

Ask Gayle

Customer Success

Gayle assists with setup, scheduling, accounts, dashboard operation and everyday product guidance.

“Let’s get you up and running.”
Planning a Project?

Contact us for product pricing.

Tell us about the application, controller model and project requirements. We’ll help identify the right BlueSpring solution and provide pricing information.

Our Support Philosophy

Good support begins with good engineering.

Clear indicators, intelligent automation, remote visibility and dependable local operation help customers identify problems quickly and minimize downtime.

What Happens Next?
1

We Listen

We begin by understanding the installation and symptoms.

2

We Diagnose

We review system status, settings and field observations.

3

We Identify

We separate controller, wiring and equipment issues.

4

We Stay With You

We help until the system is operating properly.

Need More Help?

Send the BlueSpring team a message

Use this form for technical support, dashboard assistance or general questions.

BlueSpring Controls
11125 Delaware Pkwy.
Crown Point, IN 46307
Request a Quote

Tell us about your project

Share a few details and the BlueSpring team will recommend the right controller and provide pricing.

Your request goes directly to the BlueSpring team. We will follow up with recommendations and pricing.